Some important details

Privacy Notice

I will only keep personal data for as long as needed.

How I may collect personal data:

- Over the phone.

- By email.

- By completing an online form via my website.

- From schools, colleges, universities, employers.

- From social media pages where you have initiated contact.

- From the assessment itself, through administration of test materials.

Initial questionnaires and background information will be shredded (if paper copies) or deleted (if electronic) as soon as the information has been entered into the report. Any test papers used during assessments will be kept for 6 months and then securely shredded.

Completed reports will be sent via secure password protected email, in line with the key principles of the Data Protection Act, 2018.

If a report is produced, this will be kept electronically in a password protected area until the client reaches 25 years of age. If the client is an adult, it will be kept for 6 years. When reports are deleted, it will be done safely such that the data is irrecoverable.

Reports will only be shared with the person(s) who have commissioned and funded the assessment. The person who commissioned and funded the assessment may forward these reports on as they wish, for example to the child’s school, but this will be their responsibility.
I am registered with the Information Commissioner's Office for data protection.

Client Agreement

CLIENT AGREEMENT (for assessments)

Prior to the assessment I require the initial assessment payment to secure your booking. There may be remaining monies to be paid if found to meet a dyslexia diagnosis. These rates will be confirmed and agreed prior to the assessment and invoiced accordingly.

Cancellation policy

If you need to cancel or postpone your assessment, you will need to notify me by email at inclusionsolutionsonline@yahoo.com – if cancellation is less than 24 hours prior to an assessment there may incur a charge.

In the unlikely event that I will need to cancel due to illness, I will rearrange a mutually convenient date with you as soon as possible or arrange for a full refund.

Following the assessment, please allow up to 21 days for the report to be sent to you.

Requirements

A valid eye test conducted within the past 24 months is a pre-requisite for the assessment. Completion of pre-assessment questionnaires are mandatory prior to the assessment.

The report is private and confidential. A digitally signed password encrypted electronic copy will be sent securely via your personal email so that you can decide how, and with whom, and in what format this report will be shared further.

ONLINE ASSESSMENT – additional agreements

Remote assessments are sometimes preferred for a number of reasons, including physical location and proximity to an assessor, feeling more comfortable in your own surroundings, convenience and flexibility.

Be reassured that you/your child will meet, via a remote online platform, a highly trained and experienced assessor who will explain everything carefully and answer any questions you and your child may have.

By using my services, you agree to the following statements and requirements:

The assessment will take place using a large tablet, laptop or desktop computer with a strong WIFI signal. (Smaller tablets, iPad minis and phones are not acceptable for the testing element of these remote sessions, although it will be useful to have a smartphone to hand).
The large tablet, laptop or desktop computer must have suitable microphone, camera and speaker/headphone facilities.

The online diagnostic assessment will be completed by a specialist assessor (myself) using Zoom. The device and hardware will be suitable and compatible with this platform prior to the remote session by downloading the software and trialling it ahead of the remote assessment. If either party has technical difficulties during the session, then they should immediately reconnect to the meeting via the same link sent on email to continue the session. The assessor’s mobile phone number will be provided in case there are difficulties reconnecting.

If a child (under 16 years) is being assessed, a facilitator (e.g. parent, carer, teacher) will need to be present, either in the same room or nearby and contactable at any point by either assessor or child for the entire assessment session. The level of facilitator involvement in the session will depend on the age and preference of all parties involved, including the child, but a separate, prior preparation session will be necessary to brief the facilitator for their role. The room provided for the online remote assessment session must be quiet and the facilitator will need to arrange for the session to not be interrupted.
If under 18, the parent or legal guardian must give me written permission before any assessments can be conducted (via parent questionnaire).
If an adult you must be alone, in a quiet room, during the remote assessment and arrange not be interrupted. However, if necessary, you may ask a facilitator to be present in a nearby location ready to support you with any technical aspects of the remote assessment session you may need help with. The name of the facilitator must be supplied in advance of the session. They will need to be available at a time agreed prior to the assessment session for a discussion with the assessor and yourself regarding their role.
Unless instructed by the assessor, both the assessee and the facilitator must put away and turn off other smart devices such as a mobile phone or tablet during the assessment. At the end of the session, the facilitator or the assessee may be required to use a smartphone to take photos of written work, which will then be immediately emailed to me/your assessor. Once these are safely received, the facilitator or child/adult will be asked to delete these photographs, on camera, in front of the assessor
All assessment content must remain confidential and must not be shared by the facilitator/child/adult with anyone else. If assessment materials need to be posted to you prior to a remote assessment session, the facilitator/child/adult must not open the envelopes until in the assessment session in view of the assessor. If an assessment session is cancelled and not re-booked for a later date, any materials must be posted back to the assessor or destroyed.
The remote session should not be recorded nor any screenshots or photos of the testing materials or the assessor taken.
A pad of lined paper and pens should be made available during the assessment.
Any glasses or coloured screens for computer screens and reading that are usually used should be worn during the assessment. Any hearing aids usually worn should be worn for the assessment.

TUITION - Terms and Conditions will be provided prior to tuition and you will be asked to sign a digital form to agree to the T & C before commencement.